Job Description

Entry-Level Customer Success Representative | Remote

100% Remote | Flexible Schedule | Training Provided | Entry-Level Welcome

Turn Conversations Into Opportunities — From Home

Are you friendly on the phone, highly organized, and great at following through?

We're looking for a motivated, dependable  Remote Phone Booker / Appointment Scheduler  to support our growing recruiting team by connecting with individuals who have already expressed interest in our career opportunities.

You'll be an important part of the candidate experience—making outbound calls, confirming interest, scheduling appointments, following up with candidates, and helping keep our interview pipeline organized and moving forward.

No previous recruiting or appointment-setting experience is required. Training is provided.

✓ 100% Remote / Work From Home
✓ Warm Leads – No Random Cold Calling
✓ Flexible Scheduling
✓ Training & Ongoing Support
✓ Entry-Level Friendly
✓ Recruiting Growth Opportunities

What You'll Do

As a  Remote Phone Booker / Appointment Scheduler , you'll serve as one of the first points of contact for prospective candidates.

Your responsibilities will include:

• Make outbound calls to  warm candidates who have already expressed interest

• Introduce yourself professionally and confirm continued interest

• Schedule qualified candidates for career overviews and interviews

• Use our online calendar system to coordinate appointment times

• Confirm upcoming appointments and help reduce no-shows

• Follow up with candidates who missed or need to reschedule

• Answer basic questions regarding the interview and scheduling process

• Communicate through phone, email, and text when appropriate

• Maintain accurate notes regarding candidate conversations

• Track call outcomes and scheduled appointments

• Update candidate information within our recruiting systems

• Collaborate with recruiters and hiring managers to keep the interview pipeline moving

  Warm Candidate Leads — Not Random Cold Calling

You won't be expected to search the internet for people to call or randomly dial individuals who have never heard from us.

You'll primarily connect with  prospective candidates who have already applied or expressed interest in learning more about our opportunities .

Your goal is simple:

Connect → Confirm Interest → Schedule → Follow Up → Help Candidates Take the Next Step

If you're comfortable talking with people and can create a positive first impression, we'll teach you the rest.

Who We're Looking For

You may be a great fit if you're:

• Friendly, confident, and professional on the phone

• Comfortable making a  high volume of outbound calls

• A strong verbal communicator

• Organized and detail-oriented

• Consistent with follow-up

• Dependable and accountable

• Comfortable working toward daily activity goals

• Able to manage your time independently

• Positive and solution-oriented

• Comfortable learning new technology

• Able to maintain accurate notes while handling multiple conversations

• Coachable and receptive to feedback

• Motivated by helping a team achieve its goals

Experience Is Helpful — Not Required

Previous experience in any of these areas may transfer well:

• Appointment Setting

• Phone Scheduling

• Recruiting

• Customer Service

• Call Centers

• Administrative Support

• Reception

• Inside Sales

• Lead Follow-Up

• Client Services

• Staffing

• Talent Acquisition

No previous recruiting experience is required.

We value  communication, reliability, organization, consistency, and work ethic  just as much as previous experience.

 100% Remote / Work From Home

This position is performed virtually, allowing you to work from home while staying connected with our recruiting team.

You'll use online tools for:

• Candidate scheduling

• Phone communication

• Email and follow-up

• Zoom meetings

• Calendar management

• Candidate tracking

• Recruiting-system updates

• Team communication

Training is provided on the systems and processes you'll use.

⏰  Flexible Scheduling

Enjoy the convenience of remote work while maintaining the consistency necessary to reach candidates and support the recruiting team.

This role is a strong fit for someone who enjoys  independent work, clear expectations, measurable goals, and the flexibility of working from home.

  Training & Support Provided

We'll help you learn our recruiting and appointment-setting process.

Training may include:

• Phone scripts and conversation flow

• Candidate outreach procedures

• Appointment scheduling

• Calendly and calendar management

• Candidate follow-up strategies

• Professional phone communication

• CRM and recruiting-system training

• Appointment confirmations

• No-show follow-up

• Call tracking and documentation

• Productivity and time-management strategies

You'll also receive ongoing coaching and support as you become comfortable with the role.

  Opportunity to Grow Into Recruiting

For individuals interested in developing professionally, this role can provide valuable experience in:

Phone Booking → Candidate Coordination → Recruiting Support → Recruiting → Team Leadership

Growth opportunities may be available based on  performance, reliability, consistency, skill development, and business needs.

Minimum Requirements

Applicants should:

• Be at least 18 years of age

• Be legally authorized to work in the United States

• Be physically located within the United States

• Have a reliable computer or laptop

• Maintain reliable high-speed internet

• Have a working headset or microphone

• Have a quiet environment for making phone calls

• Be comfortable making frequent outbound calls

• Be comfortable using web-based technology

• Be willing to learn Zoom, Calendly, email, and recruiting/CRM systems

• Maintain professional communication with candidates

• Be dependable and consistent with scheduled work responsibilities

  Why Join Our Recruiting Team?

Every appointment you schedule has an impact.

You're helping prospective candidates move from simply submitting an application to actually  connecting with our hiring team and exploring a potential new career opportunity .

You'll become part of a supportive, growth-focused environment where your ability to communicate, organize, follow up, and create a positive candidate experience directly contributes to the team's success.

  Ready to Get on the Phone?

If you're  motivated, dependable, organized, comfortable talking with people, and ready to work from home , we'd like to hear from you.

Apply today with your updated resume to be considered for our Remote Phone Booker / Appointment Scheduler position.

Make the Call. Book the Appointment. Connect Great People With Great Opportunities.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.

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