Job Description

Salary: $45,760 - 62,400 per year Requirements:

• Associate degree or equivalent experience in the field
• 1-3 years of experience in technical support
• Proficiency with Windows 10/11 in domain environments
• Knowledge of software installation, configuration, and troubleshooting
• Familiarity with Microsoft 365 support
• Strong analytical and problem-solving abilities
• Effective communication skills for conveying technical concepts to team members and clients
• Relevant professional certifications such as A+, Microsoft, or others (preferred)
• Experience in a Managed Service Provider (MSP) environment (preferred)
• Familiarity with Autotask and RMM platforms (preferred)

• Provide initial technical support for end-user connectivity and service issues
• Troubleshoot workstations, software, printers, M365, and basic network connectivity
• Offer technical support for desktop and mobile devices, resolving issues promptly
• Utilize our ticketing system (Autotask) for tracking and documenting support requests
• Collaborate with the team on implementing new technologies and enhancing existing systems
• Assist users with VPN connectivity and troubleshoot related issues
• Deploy new computers and perform hardware installations as necessary
• Identify and escalate potential issues affecting multiple users to appropriate resources
• Provide on-site project implementation support when needed
• Mentor and assist IT Support Specialist I technicians as a point of escalation
• Participate in continuous training, including instruction and certification programs

• Hardware
• Support
• Microsoft 365
• Mobile
• Network
• VPN
• Windows
• Office 365

More:

American PCS, a reputable IT services provider since 2005, supports both for-profit and nonprofit organizations in the Council Bluffs/Omaha area. We foster a dynamic and supportive work culture where growth opportunities abound. Our tight-knit team collaborates to tackle challenges and cultivate lasting client relationships. With a focus on your professional development, we offer collaborative learning experiences, certification training, and practical exposure to diverse IT environments. We prioritize work-life balance with a consistent Monday to Friday schedule and a comprehensive benefits package, including health, dental, and vision insurance.

last updated 38 week of 2026

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